Security Officer - Security Operations Center Operator

Status: Full-time, Regular, Benefitted
Location: Camden Yards Sports Complex, Baltimore City, Maryland
Hiring Range: $42,037 -$45,000 depending upon qualifications. State salary rules may apply for promotions and transferees.
Closing Date: May 1, 2024

NATURE OF WORK
This is a regular, full-time security officer position that will be assigned to the Oriole Park Security Operations Center (SOC) located at the Camden Yards Sports Complex. The SOC operates 24 hours, 7 days a week to ensure the safety and security of the facility and its visitors. Candidates must be available to work evenings, nights, weekends and holidays.

EXAMPLES OF WORK
The duties listed below are intended as illustrations of various types of work that may be performed. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Monitor surveillance systems, including security cameras, alarms, access control and building life safety systems, to detect and respond to emergencies, hazards, threats or security breaches in real-time.
• Maintain situational awareness by monitoring multiple communication channels, such as radios, phones, and computer systems, to coordinate responses to security incidents and emergencies.
• Enforce compliance with security policies and procedures related to building access and delivery procedures, including access control measures, identification checks, and visitor and vehicle screening protocols.
• Monitor rover security patrols and conduct regular checks to ensure security protocols are being followed.
• Respond promptly to alarms, disturbances, or other incidents by assessing the situation, determining the appropriate level of response, and coordinating with onsite security personnel or external authorities, as needed.
• Keep accurate records of all security-related activities, including incident reports, shift logs, and equipment maintenance logs, to ensure compliance with security department policies.
• Conduct thorough investigations into security incidents or breaches, including gathering evidence, interviewing witnesses, and collaborating with law enforcement agencies if necessary, to identify perpetrators and prevent future occurrences.
• Provide support and assistance to employees, visitors, and contractors entering or exiting the facility, including verifying credentials, issuing access badges, assigning facility keys and access, and enforcing security procedures.
• Participate in training exercises and drills to practice emergency response procedures, improve teamwork and communication skills, and ensure readiness to handle crisis situations effectively.
• Collaborate with other security personnel, facility management, and external stakeholders to develop and implement security strategies, risk assessments, and contingency plans to mitigate potential threats and enhance overall security posture.
• Performs other duties and functions appropriate to the position as assigned and required by the security management team.

KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks.

• Basic knowledge of general security practices and response procedures
• Basic knowledge of building and life safety system alarm systems
• Proficiency in using security-related tools and equipment, including two-way radios, office equipment, computer hardware and software, and video management software
• Possess situational awareness skills
• Have high ethical standards and high level of interpersonal skills to handle sensitive and confidential situations
• Customer service skills
• Ability to meet performance standards including attendance and punctuality
• Ability to conform to shifting priorities, demands, and timelines.
• Ability to work both independently and in a team-oriented environment.
• Ability to learn, read and write
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to express self clearly and concisely, orally and in writing.

Key competencies: critical thinking and problem solving skills, adaptability, communication skills and teamwork.

GENERAL QUALIFICATIONS
Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. 

• Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position. 
• Must successfully pass background screening, including criminal record checks (local, state and federal)
• Possess a valid driver’s license

MINIMUM QUALIFICATIONS
Education:  High School diploma or GED certification.

Experience:  Three years of physical security experience (private security, military, law enforcement, or corrections) within the last five years.

REQUIRED JOB SKILLS ASSESSMENTS
In our commitment to hire, develop, and retain a highly skilled team, all applicants may be required to complete assessments of job-related skills as a condition of employment.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment —Work may be performed in a standard office setting with frequent travel to worksite locations to perform project management. Employee may be required to be present indoors or outdoors in areas of extreme heat or cold. The noise level of the work environment is usually moderate but may be occasionally loud due to alarms, equipment noise, etc. Employee may be required to work extended hours including evenings and weekends.

Physical —Primary functions require sufficient physical ability and mobility to work in an office setting; to walk, stand, or sit for prolonged periods of time; to operate office equipment requiring repetitive hand movement and fine coordination including the use of computer keyboards; to operate a vehicle to travel to various locations; to operate and use specialized equipment; and to verbally communicate to exchange information. Work may also involve climbing ladders.

LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

HOW TO APPLY:
Interested candidates must submit an MSA employment application via webform, e-mail or mail.

Option 1 (Preferred)—Visit MSA’s website, https://mdstad.com/, Apply For a Job and use the link at the bottom of the page to complete an electronic application.

Option 2 - Electronically send MSA application and any other necessary materials to employment@mdstad.com with the Announcement Number SOCO-042024 in the subject line.

Option 3 - Mail a MSA application to the following address:

Human Resources
Maryland Stadium Authority
Attention: Announcement Number SOCO-042024
333 W. Camden Street, Suite 500
Baltimore, Maryland 21201

Current MSA employees applying for this position may complete the Internal Job Application and email the application along with other necessary materials to employment@mdstad.com.

Resumes may accompany MSA’s application; however, all sections of the application must be completed according to the instructions or it will not be considered.

If you are unable to apply on line, an application may be requested by calling 410-333-1560 (Toll free 1-877-637-8234).

As an equal opportunity employer, The Maryland Stadium Authority is committed to recruiting, retaining and promoting employees, at all job levels, who are reflective of the State’s diversity.  All aspects of employment are decided on the basis of qualifications, merit, and business need. We strongly encourage women, people of color, LGBT+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.